For example, you may not want to email someone you don't know and say: "Can I work at your company :)" or "It would be great if our organization can serve you :)" or "Come by tomorrow so that we can see if we need to remove your gallbladder :)". These smiley face suggestions probably apply more to initial contact. Some tailoring of communication may be necessary. While one co-worker, boss or client may welcome smiley faces, another may not. Furthermore, individuals react to things differently. Maybe you don't want to be known as that "smiley face" person. See what others are doing before easing into it. If you would like to use emoticons or emojis at work, get a sense of your workplace's culture first. Drastic change makes people wonder what happened to you. Don't jump from never smiley facing to excessive smiley facing. Begin by smiley facing under "safe" situations: around your friends, family or dog.
(This holds true with almost any personal habit.) If you'd like to start, gradually ease into it. If you don't like using or have never used them, the workplace is not the place to start. What, then, is the real bottom line? Should you use emoticons or emojis in workplace communications? ("Doctor, why did you put smiley faces all over the patient's medical record?") Additionally, people differ in how much they use superficial appearance in judging people. (Not sure how many times smiley faces are part of those operating nuclear reactors.) The communications modes of some workplaces may be more restricted than those of others.
Some workplaces may be more welcoming to smiley faces than others. The researchers also did not report in detail on the backgrounds of the people, the workplaces or the professions represented in the sample. Could there be a selection bias for emoji-ists? Possibly. The sample sizes aren't that large and may not reflect the diversity of people out there. Maybe one of these days I will be able to fulfill a longstanding ambition to write an entire memo in nothing but emojis. Moreover, as the reliance on electronic communications leads to less face-to-face contact among co-workers, people may need to connect emotionally through digital channels. After all, more and more work communication is occurring via modes that favor short bursts of text such as Slack, texts and, yes, Twitter. One wonders whether the acceptability and perception of emoticon or emoji use will change as everything becomes more digital and mobile and those who grew up using such technology (e.g., millennials) increasingly set the tone at workplaces. This emoji is probably rarely appropriate at work. And the test emails did not appear to put a smiley face in inappropriate locations - like "you're going to get fired :)" - or pair them with inappropriate text like "I put marshmallows in everyone's shoes :)." Note that these studies did not use an excessive number of smileys, such as a smiley after every word that might suggest that the sender is a bit unbalanced. The bottom line from this study: Smiley faces in texts or emails may not help you seem warmer but may make you seem less competent.
In the informal situation, including smileys seemed to increase the perception of the sender's warmth but had no effect on the perceptions of the sender's competence. In the formal situation, including smileys in the email seemed to have no effect on the perception of the sender's warmth but reduced the perception of the sender's competence. The researchers then asked the study subjects to rate the warmth and competence of the sender. citizens (47% female), who were recruited using Amazon’s Mechanical Turk, read an email from a new employee to an unfamiliar administrative assistant containing a question about either a staff meeting (representing a formal situation) or a social gathering (representing an informal situation). However, the assumed gender of the email sender did not affect the rating of warmth or competence.įor the third experiment, the researchers had 85 U.S. In addition, when the email had a smiley face, study subjects tended to assume that the sender was female. When the original email had a smiley face, the study subjects' email responses tended to contain less information. They had to read an email, rate the sender's warmth and competence, write an email in response and guess whether the sender was male or female. The results? Inclusion of smiley faces in the email didn't affect the perception of warmth but did lower the perception of competence. The second experiment recruited 90 English-speaking individuals (58% female) from 29 countries in North and South America, Western and Eastern Europe, and the Middle East.
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